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Quality Management & Excellence Research Group

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Location: Online
Industry Experts: Dr. Ana Faria , Prof. Dr. Boštjan Gomišček , Prof. Dr. Rodrigo Lozano , Prof. Dr. Matevž Bren , Dr. Jim Wagstaff , Dr. Malek AlHawsah , Dr. Francisco Oliva , Dr. Sona Loretsyan

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Club active since: December 2024

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Overview
Beyond Compliance: Exploring the Frontiers of Quality Management and Excellence.

Welcome to the Quality Management & Excellence Research Group, a dynamic and forward-thinking platform for academics, industry leaders, and practitioners to collaborate on the evolving challenges of quality management, organisational development, sustainability, and leadership practices in a global business context.

Our group aspires to be an invaluable resource for Doctor of Business Administration students, doctoral researchers, and industry professionals committed to advancing the frontiers of quality management. By leveraging diverse methodologies and embracing interdisciplinary perspectives, we seek to address the pressing challenges and untapped opportunities of a field undergoing continuous transformation.


Our Mission

To lead the exploration of emerging research trends, foster impactful collaboration between scholars and practitioners, and disseminate actionable insights that drive quality management, business excellence and sustainable business practices in a rapidly changing global environment.


What We Do

Through thought-provoking discussions, innovative research projects, and the exchange of diverse perspectives, we aim to:

  • Bridge Theory and Practice: Close the gap between academic rigor and real-world application, ensuring that cutting-edge research informs tangible solutions.
  • Promote Contemporary Excellence: Explore emerging themes such as digital transformation in quality management, the integration of AI and machine learning, and the role of ESG (Environmental, Social, Governance) frameworks in enhancing sustainability and performance.
  • Empower Future Leaders: Equip researchers and practitioners with the skills and insights required to navigate the complexities of modern quality management systems and achieve sustainable business excellence.


Why Join Us?

This research group is more than a forum for academic exchange—it is a vibrant community of like-minded individuals who collaborate to push boundaries, challenge conventional practices, and develop innovative solutions.

  • Engage in pioneering research initiatives that address real-world issues in quality management.
  • Gain access to a global network of academics and industry leaders committed to fostering quality management, sustainable business excellence and organisational development.
  • Be part of a movement that redefines quality management, aligning it with contemporary challenges like digitalization, stakeholder expectations, and sustainable development.


Join Us in Shaping the Future

We invite researchers, scholars, and industry practitioners to collaborate with us in shaping the future of quality management. Together, we aim to set new standards for sustainable excellence, innovation, organisational resilience, and leadership in the 21st century.

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Club Objectives

The Quality Management & Excellence Research Group is dedicated to advancing actionable knowledge and fostering innovation in quality management. By driving forward-thinking solutions and addressing critical research areas, we aim to influence contemporary business practices and support the evolution of quality management into a more integrated, sustainable, and technology-driven discipline. Our group's focus areas include:


Core Themes in Quality Management& Excellence:

1. Digital Transformation and Quality:

This theme explores the transformative impact of digital technologies, such as artificial intelligence(AI), big data, machine learning, and the Internet of Things(IoT), on quality management systems and practices. Key areas of focus include:


  • Predictive Quality Control: Leveraging data analytics to anticipate and mitigate quality issues before they occur.

  • Data-Driven Improvements: Enhancing decision-making processes through real-time data insights.

  • Digital Customer Experience: Examining how digitalization impacts customer satisfaction, loyalty, and service quality in a hyper-connected world.


2. Human Factors and Quality Culture:

This theme emphasises the pivotal role of people and organisational culture in achieving quality excellence:

  • Leadership and Employee Engagement: Understanding how effective leadership, motivation, and engagement drive quality outcomes.

  • Organisational Learning: Exploring the role of training and continuous learning in building resilient quality management systems.

  • Human Error and Quality: Identifying and mitigating human factors that affect quality performance while fostering a culture of accountability and innovation


3. Sustainable Quality Management:
Sustainable quality management integrates traditional quality practices with sustainability goals to achieve long-term impact. Areas of interest include:

  • Quality-Sustainability Nexus: Aligning quality initiatives with environmental and social responsibility objectives.

  • Agile and Lean Sustainability: Adapting Lean Six Sigma to address environmental challenges and drive agile sustainability practices.

  • Sustainable Supply Chains: Developing and managing eco-friendly supply chains to enhance overall business sustainability.


4. Quality in Specific Sectors:

This theme focuses on sector-specific challenges and opportunities.


  • Service Industries: Exploring the role of quality management in improving customer experience and operational efficiency in service-driven businesses.

  • Industry 5.0: Investigating how human-centric and intelligent systems shape quality practices in the next industrial revolution.


Cross-Cutting Themes with High Impact:

1. Quality, Innovation, and Corporate Social Responsibility (CSR):

This area highlights the interplay between quality management, innovation, and CSR:


  • Driving Innovation through Quality Management: Investigating how robust quality management practices can foster innovation and drive societal progress.

  • Disruption and Transformation: Exploring the role of quality management and sustainability in navigating disruptions and achieving transformative change.


2. Performance Improvement Methodologies:

This area highlights the interplay between quality management and well established methodologies:


  • Sustainable Lean Six Sigma: Examining how traditional methodologies can evolve to address environmental and sustainability challenges while maintaining efficiency.

  • Agile Sustainability: Integrating agility into quality management frameworks to rapidly adapt to changing business and environmental landscapes.


3. Sustainability & Innovation & Business Excellence

This holistic approach connects sustainability, innovation, and business excellence as interdependent pillars of success:

  • Synergistic Impact: Exploring how these elements work together to create resilient and future-ready organisations.

  • Global Excellence Standards: Redefining benchmarks for sustainable excellence in a dynamic global business environment.

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Industry Experts
Study segments
This club is of relevance to the following study segments.

  • Research methods and tools covered or trained in the club:

    • Any
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  • Data collection techniques covered or trained in the club:

    • Any
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  • This club is geared at the following doctoral journey steps:

    • Initial Research Outline and Issue Identification
    • Research Problem and Question Framing
    • Thesis Research Proposal
    • Program Admission
    • Literature Review
    • Get Familiar with Research Specific Subjects
    • Obtain Ethical Clearance
    • Initial Research Plan
    • Methodology Workout
    • Identification of Related Studies
    • Research Design and Pretesting
    • Data Collection
    • Data Analysis (in itself)
    • Data Analysis (against the literature)
    • Conclusion Framing
    • Thesis Structuring
    • Thesis Write Up
    • Thesis Proofreading and Formatting
    • Research presentation and communication techniques
    • Viva Preparation
    • Post-Viva; Addressing Minor or Major Changes (eventually)
    • Re-submission (eventually)
    • Graduation (the fizz) and getting recognized (legally and business wise)
    • Post-Doctoral Research […and/or]
    • Publishing
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Members
  • + 4
Club founder
Dr. Ana Faria

Member since: December 2024

Club moderator
Prof. Dr. Boštjan Gomišček

Member since: December 2024

Club moderator
Prof. Dr. Rodrigo Lozano

Member since: June 2025

Club moderator
Prof. Dr. Matevž Bren

Member since: June 2025

Club moderator
Dr. Jim Wagstaff

Member since: June 2025

Club moderator
Dr. Malek AlHawsah

Member since: June 2025

Club moderator
Dr. Francisco Oliva

Member since: June 2025

Club moderator
Dr. Sona Loretsyan

Member since: June 2025

M
Mike Hall

Member since: February 2025

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